Select Currency of Preference
Renting cars in Latin America for over 10 years

Requests, Claims and Complaints


I have a Request, Claim and/or Compalint

Please enter your email and booking number:


No results found

I have a Request, Claim and/or Compalint

Please enter your request, claim and/or complaint in detail and one of our Customer Service Agents will contact you as soon as possible.

Type your message here
This field is mandatory


The maximum size allowed has been exceeded


The maximum number of files allowed has been exceeded


We were not able to process your request. Please try again later.

Need help?
Emma (Chatbot - Beta)
We're Online

Dear Customer

At this moment none of our Sales Associates are available. Please provide us with the following contact information and one of our associates will reach you as soon as possible.

We invite you to visit our Frequently Asked Questions section and resolve all your inquiries regarding your rental.


Thank you for choosing Miles Car Rental.

Thank you, one of our sales associates will reach you as soon as possible.
The agent is typing
Type your message here

Manage your Booking
My Bookings
Cancel My Booking
Sign Out
Contact Us
Manage your Booking
Cancel My Booking
Free Travel Insurance
Exclusive at Miles Car Rental! Take advantage of our free Travel Insurance.
Included in all bookings processed today.
  • Medical Assistance for Accident, by Event - limit USD 100.000
  • Includes Medical Assistance for Coronavirus.
  • Life Insurance in case of an Accident - limit USD 25.000
  • Legal Assistance in case of a Traffic Accident - limit USD 2.000
  • Cancellation Coverage (Any Cause) - limit USD 1.000
  • Compensation for Luggage Lost by Airline - limit USD 1.000
  • Prescription Medications - limit USD 500
  • Delayed Flight Expenses - limit USD 100 (6 hrs.)
*Travel insurance covers up to 5 passengers of the rental.
!function(a,b,c,d,e,f,g,h){a.RaygunObject=e,a[e]=a[e]||function(){ (a[e].o=a[e].o||[]).push(arguments)},f=b.createElement(c),g=b.getElementsByTagName(c)[0], f.async=1,f.src=d,g.parentNode.insertBefore(f,g),h=a.onerror,a.onerror=function(b,c,d,f,g){ h&&h(b,c,d,f,g),g||(g=new Error(b)),a[e].q=a[e].q||[],a[e].q.push({ e:g})}}(window,document,"script","//","rg4js"); rg4js('apiKey', 'kKccCbMD6bGwWCJjRxMPsw'); rg4js('enableCrashReporting', true);